Important Note: This Privacy Policy forms part of judiwin33's Terms & Conditions and carries the same legal weight. By using the judiwin33 platform, you agree to the way we handle your data as described in this document. Please read it carefully.
1Introduction & Scope of This Policy
Judiwin33 ("we", "platform", "Company") takes your data privacy very seriously. This Privacy Policy explains in detail how judiwin33 collects, uses, protects, and shares your personal information when you use the website https://judiwin33.ws, register as a member, make a deposit, play games, or contact our support team.
The judiwin33 platform covers all services we offer — including slots from world-class providers, live casino tables with real dealers, Sports Betting on the Malaysia Super League and EPL, roulette, and all account facilities such as deposits via Touch 'n Go, GrabPay, DuitNow, FPX (Maybank2u / CIMB Clicks), Boost, and ShopeePay.
This Policy is effective from 1 January 2026 and supersedes all previous versions. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all relevant data privacy legislation in Malaysia.
Our Commitment: judiwin33 believes your trust is our most valuable asset. We will never sell, trade, or misuse your personal data for the commercial gain of any third party.
2Personal Data We Collect
Judiwin33 operates on a "minimum collection" principle — we only collect data that is genuinely necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of data we collect:
2.1 Data You Provide Directly
- Registration Information: Full name, Malaysian phone number, date of birth, and a password of your choosing.
- Financial Information: Bank account or e-wallet numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) solely for the purpose of processing deposits and withdrawals.
- Identity Verification Documents: A copy of your MyKad or passport when requested for identity verification purposes (KYC — Know Your Customer) for your own protection.
- Support Communications: Records of live chat conversations, emails, or any other correspondence between you and the judiwin33 support team.
2.2 Automatically Collected Data
- Technical Data: IP address, device type, operating system, browser type, and screen resolution.
- Activity Data: Pages you visit, games you play, bets you place, session duration, and in-account actions.
- Location Data: Approximate location based on IP address for geographic compliance and fraud prevention purposes.
- Cookie Data: Session cookies and preference cookies to enhance your user experience (see Section 6 for more details).
| Data Category | Primary Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Registration Information | Account verification & login | Service contract | Throughout active account + 7 years |
| Financial Data | Payment Processing | Legal Obligations | 7 years (Malaysia LHDN) |
| KYC Documents | Identity verification | Legal Obligations | 5 years after account closure |
| Gaming Activity Data | Service Improvements | Legitimate interest | 2 years active |
| Technical / Log Data | Security & fraud prevention | Legitimate interest | 90 days |
3How judiwin33 Uses Your Data
Judiwin33 uses your personal data solely for legitimate purposes necessary to operate the platform and enhance your experience as a member. The primary purposes for data use are as follows:
- Account Operations: Identity verification, login processing, password recovery, and overall management of your account.
- Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay, as well as withdrawals of winnings to your account — securely and swiftly.
- Service Provision: Providing access to all games and platform features including slots, live casino, Sports Betting, and roulette.
- Fraud Prevention: To identify and prevent suspicious activity, account hacking, identity fraud, and any breach of our terms of use.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to you.
- Legal Compliance: To fulfil reporting and compliance obligations required under Malaysian law.
- Service Communications: Sending you important notifications regarding your account, transactions, and policy updates.
- Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the judiwin33 user experience.
A Note on Marketing: judiwin33 only sends you promotional communications such as bonus and promotion updates if you have given your consent to receive them during registration or subsequently through your account settings. You may withdraw this consent at any time.
4Data Sharing & Disclosure
Judiwin33 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of normal operations, there are a limited number of situations where data may be shared:
4.1 Trusted Service Providers
Judiwin33 works with a number of trusted third-party service providers who assist us in operating the platform. These include payment processing providers that facilitate transactions via DuitNow, FPX, and other Malaysian e-wallets, as well as server infrastructure and cybersecurity providers. All such providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.
4.2 Legal Obligations
Judiwin33 may be required to disclose your data to the relevant authorities when mandated by Malaysian law, a court order, or a valid official investigation. In such situations, we will endeavour to notify you in advance unless doing so is prohibited by law.
4.3 Platform Protection
In the rare event of a serious threat to the security of the platform or other members, judiwin33 may need to share relevant information with cybersecurity teams or the appropriate authorities.
Our Guarantee: In all data sharing situations described above, judiwin33 ensures that any disclosure is limited strictly to the minimum necessary and is protected by appropriate confidentiality agreements.
5Data Storage & Security Measures
Judiwin33 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or alteration.
5.1 Technical Security
- 256-bit SSL/TLS Encryption: All data transmitted between your device and judiwin33's servers is encrypted using the same encryption standard employed by Malaysian banking institutions.
- Stored Data Encryption: Sensitive data such as passwords is stored in an irreversible hashed format. Critical financial information is encrypted before being stored in the database.
- 24/7 Monitoring: judiwin33's security team continuously monitors our systems to detect and respond to any security threats or unauthorised access.
- Two-Factor Authentication (2FA): 2FA is available for all accounts and is strongly recommended to be enabled for added security.
- Regular Security Audits: judiwin33 conducts regular penetration testing and security audits carried out by independent cybersecurity experts.
5.2 Data Retention Period
Judiwin33 retains personal data only for as long as necessary to fulfil the purposes set out in this policy or as required by Malaysian law. Once data is no longer needed, it will be securely deleted or anonymised using approved procedures. Please refer to the table in Section 2 for specific retention periods for each data category.
6Cookies & Tracking Technologies
Judiwin33 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how the platform is used in aggregate. Cookies are small text files stored by your web browser when you visit the judiwin33 website.
6.1 Types of Cookies We Use
You can manage your cookie settings through your browser settings. Disabling certain cookies may affect the functionality of the judiwin33 platform.
7Your Personal Data Rights
As a judiwin33 member who is a Malaysian citizen or resident, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy policy:
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of any inaccurate or outdated data in your account.
Right to Erasure
Request the deletion of data that is no longer required, subject to legal obligations.
Right to Portability
Download your data in a structured format for transfer to another platform.
Right to Object
Object to the processing of your data for marketing or analytics purposes at any time.
Right to Restrict Processing
Request a temporary restriction on data processing while a dispute is being resolved.
7.1 How to Exercise Your Rights
To exercise any of the rights outlined above, you may:
- Using your judiwin33 account settings for routine requests such as updating your profile information.
- Contact the judiwin33 support team via 24/7 live chat and state the right you wish to exercise.
- Submitting a written request by email to support@judiwin33.ws with the subject line "Privacy Rights Request".
Judiwin33 is committed to processing your request within 30 working days from the date of receipt of a complete request. For complex requests, this period may be extended by up to 60 days with notice to you.
8Child Protection
Judiwin33 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Important Notice: Should judiwin33 discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on this platform are urged to contact us immediately at support@judiwin33.ws.
9Amendments to This Privacy Policy
Judiwin33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, technological developments, or new legal requirements. We are committed to keeping you informed of any material changes.
When significant changes are made to this policy, judiwin33 will:
- Updating the "Effective" date at the top of this document.
- Display a prominent notice on the judiwin33 homepage at least 14 days before the changes take effect.
- Sending notifications via email or in-account messages to all active members.
Continued use of the judiwin33 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the changes. If you do not agree with the changes made, please contact us to discuss your options or to close your account.
10Contact the judiwin33 Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how judiwin33 handles your personal data, we strongly encourage you to reach out to us directly. Our team is available to assist in Bahasa Melayu at any time.
Data privacy rights requests are processed within 30 working days. For urgent account security issues (such as suspected unauthorised access), please use Live Chat for immediate 24/7 assistance.